Delivery

Enjoy free delivery on all orders over £75. For orders under £75, standard delivery is £7.95 per order.

Where we deliver

We currently deliver to mainland UK only – England, Scotland, and Wales.
We do not deliver to Northern Ireland, the Isle of Man, Isle of Wight, the Scottish Highlands & Islands, or any other offshore UK locations.
If you are unsure whether your postcode is eligible, please contact us before placing your order.

Where we ship from

All orders are shipped from our facility in Sheffield, South Yorkshire. This helps us offer reliable delivery times across mainland UK.

Delivery to your property

Our couriers specialise in large and fragile items and will ensure safe delivery to your ground floor doorstep. Entry into your property is at the courier’s discretion and is not guaranteed.
If you require a 2‑person fragile delivery service or delivery to a specific room, please contact us before placing your order so we can check availability and confirm any additional charges.

Express delivery

Yes – we offer an Express Delivery option for an additional premium fee. This service aims to deliver your order within 2 working days from dispatch; for example, if you order on a Monday, your item should be delivered by Wednesday. Working days are Monday to Saturday.
Some postcodes are not eligible for express delivery due to courier limitations; if your postcode is not covered, we will notify you before dispatch and refund your express delivery fee in full.

If express delivery is late

If no delivery attempt is made on or before the second working day after dispatch, we will refund your express delivery fee in full. The base delivery charge (if applicable) is not affected.

Remote areas and exclusions

Due to the oversized and fragile nature of some of our products, our standard carrier network does not serve certain remote or hard‑to‑reach areas.
If your address falls into one of these areas after you place an order, we will attempt to source an alternative carrier on your behalf and update you before dispatch.

  • Additional costs: Using a special‑route carrier may incur extra charges; where possible, we may absorb these costs, otherwise you may be asked to pay a surcharge, which we will confirm before dispatch.

  • Delivery times: Delivery may take longer than usual; we will provide an estimated timeframe before your order is fulfilled.

  • Your options: If additional fees or extended timeframes apply, you may cancel your order at this stage for a full refund.

  • Returns for change of mind: Orders shipped via a special‑route carrier are not eligible for free returns; your statutory 14‑day change‑of‑mind rights remain, but you will need to cover the cost of return shipping using an insured service and retaining proof of postage.

This section applies only where we must arrange a special‑route carrier due to your location and does not affect your statutory rights.

Receiving your order

You are strongly encouraged to inspect your item at the time of delivery.
If the item appears clearly damaged, please refuse the delivery, ask the courier to return it to sender, and contact us by email as soon as possible so we can arrange a prompt replacement.
For concealed damage or incorrect items, please contact us immediately after delivery so we can resolve the issue quickly.

Address changes

If you notice an error in your delivery address, please contact us as soon as possible. Orders are processed quickly, so prompt communication increases the chance of correcting the address before dispatch.

Shipping times

We aim to dispatch orders within 1 working day. Due to the size and nature of some products, we may use specialist couriers, which can require extra coordination.
Standard delivery typically takes 2–7 working days from dispatch